As businesses become more digitally connected to provide better services to their customers, telecommunication solutions with VoIP phone systems can offer a wide range of benefits. We design, install, and support modern business communications for businesses throughout Utah.
Get a VoIP quoteCloud-based systems allow your business to increase productivity and customer service by cutting costs, integrating multiple devices, and facilitating remote communication.
With Evolution Tech’s VoIP technology solutions, your business has access to the capabilities needed to streamline communication between employees and customers without increasing your costs. These solutions provide safer ways to connect to your team and provide best-in-class services for your customers, which leads to business growth.
Traditional phone systems can make conference calls more complicated than they need to be. With VoIP, you have access to conference bridges as well as the capability to do 3-way conference calls, whether over the phone or through video.
Contact Center provides your company with a flexible set of tools such as live web chat, SMS, email, IVR, and custom CRM integration, all of which provide instant information to agents and boost human engagement.
VoIP gives access to dozens of call management features that extend far beyond what traditional PBX phone systems are able to offer. These include call queue, call recording, caller ID routing, local and remote call forwarding, privacy screenings, office intercom, and much more.
Our VoIP solutions include Automatic Call Distribution (ACD), which can pause and unpause queues, supply reason codes, and more.
Reporting features give you access to accounting and billing reports, activity reports, call records, call traffic by extension, and call volume graphs.
Teams offers a number of robust features including video calling, instant messaging, call recording, and visual voicemail that can make communication simpler and more streamlined. Rather than only being able to make calls from your desk phone or having to use several applications to meet with your team, Support Corporation Teams allows you to chat, call, and meet through video with the touch of a button.
Traditional onsite PBX systems can be up to 40% more expensive than cloud-based VoIP systems. Because VoIP systems don’t require cabling, closet space, or hardware other than the phone systems themselves, they are much more affordable. You only pay for what you need and use.
Minimal hardware makes VoIP easy and quick to install. In contrast, traditional phone systems require significant hardware, which can lead to a time-extensive and expensive setup.
VoIP systems allow your business to scale up or down on demand. Adding or deleting phone lines can occur in a matter of minutes, whereas with traditional phones, this process could take weeks or months.
While traditional systems require an IT specialist to manage and maintain, VoIP systems require no maintenance other than for the phones themselves.
VoIP phones allow anyone to connect from multiple devices with an Internet connection, making it easy to extend to a remote workforce.
Includes More Robust Features:
VoIP phones offer much more comprehensive communication features, and all upgrades are made available automatically through the cloud rather than requiring manual updates.
With a built-in failover in the event of Internet or power loss, VoIP phones can make disaster recovery much simpler. Further, calls are automatically rerouted to other data centers so customer experience is not affected adn geo-redundancy is built in, with no need for a capital outlay for space, hardware, or software.
Our team would love to discuss how we can solve your immediate problems with technology, and how we can mitigate future IT risks with proactive technology management.
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